Valve Software: I have had a ticket with steam support open for...
A Valve Software customer review by GetHuman user ~Steam sucks from November 25th, 2017
Background on ~Steam sucks's case
GetHuman: ~Steam sucks - can you tell our other Valve Software customers when your case took place?
~Steam sucks: Yes I can. It was late at night, on November 16th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Steam sucks a list of common Valve Software problems)
~Steam sucks: "Complaint" was why I was trying to call.
~Steam sucks's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steam sucks: I have had a ticket with steam support open for **days not. My account has been hacked into and i have been blocked from my account. Steam isnt helping at all. God if i only lived in the west coast so i can meet this people face to face. Thank you steam for making another origin player. Your support *****.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~Steam sucks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steam sucks: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~Steam sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~Steam sucks: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steam sucks taken from his Valve Software customer service problem that occurred on November 16th, 2017.