Valve Software: I think I got my account hi-jacked, opened a ti...
A Valve Software customer review by GetHuman user ~steam sux from November 13th, 2017
Background on ~steam sux's case
GetHuman: ~steam sux - can you tell our other Valve Software customers when your case took place?
~steam sux: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~steam sux a list of common Valve Software problems)
~steam sux: "Track order" was why I was trying to call.
~steam sux's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steam sux: I think I got my account hi-jacked, opened a ticket with them on Oct **th...it's Dec *rd and I still haven't heard anything from them
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~steam sux: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steam sux: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~steam sux: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~steam sux: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steam sux taken from his Valve Software customer service problem that occurred on November 8th, 2017.