Valve Software: Sorry Valve, everything about your company is g...
A Valve Software customer review by GetHuman user ~Johnathan Freeman from November 16th, 2017
Background on ~Johnathan Freeman's case
GetHuman: ~Johnathan Freeman - can you tell our other Valve Software customers when your case took place?
~Johnathan Freeman: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Johnathan Freeman a list of common Valve Software problems)
~Johnathan Freeman: "Complaint" was why I was trying to call.
~Johnathan Freeman's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Johnathan Freeman: Sorry Valve, everything about your company is good except your phone service. I spent ** minutes waiting for a representative, then I got on, hit a button on accident and it took me back to Kleiner's main menu. All your representatives are unfortunately too busy playing Half-Life *: Episode *
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~Johnathan Freeman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Johnathan Freeman: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~Johnathan Freeman: For that I would say two out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~Johnathan Freeman: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Johnathan Freeman taken from his Valve Software customer service problem that occurred on November 10th, 2017.