Valve Software: There were a few concerns with this service: Th...
A Valve Software customer review by GetHuman user ~Arturo Reyes from November 17th, 2017
Background on ~Arturo Reyes's case
GetHuman: ~Arturo Reyes - can you tell our other Valve Software customers when your case took place?
~Arturo Reyes: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Arturo Reyes a list of common Valve Software problems)
~Arturo Reyes: "Cancel order" was why I was trying to call.
~Arturo Reyes's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arturo Reyes: There were a few concerns with this service: The top * being:**)At the top of the website it says "GetHuman".. how come I never actually spoke to a Valve representative, but instead was sent to answering machines and automated replies??**) Why doesn't Steam (one of the more successful services of a multibillion dollar comapny) have its own contact phone number??**Are you people really that dense?
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~Arturo Reyes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arturo Reyes: I'd give them a three out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~Arturo Reyes: For that I would say two out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~Arturo Reyes: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arturo Reyes taken from his Valve Software customer service problem that occurred on November 14th, 2017.