Valve Software: Tried to contact steam support through phone af...
A Valve Software customer review by GetHuman user ~I_HATE_STEAMSUPPORT from November 27th, 2017
Background on ~I_HATE_STEAMSUPPORT's case
GetHuman: ~I_HATE_STEAMSUPPORT - can you tell our other Valve Software customers when your case took place?
~I_HATE_STEAMSUPPORT: Yes. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~I_HATE_STEAMSUPPORT a list of common Valve Software problems)
~I_HATE_STEAMSUPPORT: "Track order" was why I was trying to call.
~I_HATE_STEAMSUPPORT's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I_HATE_STEAMSUPPORT: Tried to contact steam support through phone after several tries through email. Account is locked and won't unlock. Offered an option for steam help, chose the option, got no help. Steam support services **** ***
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~I_HATE_STEAMSUPPORT: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I_HATE_STEAMSUPPORT: I'd give them a two out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~I_HATE_STEAMSUPPORT: For that I would say three out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~I_HATE_STEAMSUPPORT: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I_HATE_STEAMSUPPORT taken from his Valve Software customer service problem that occurred on November 26th, 2017.