Valve Software: they cant call me cause im nt in america, they...
A Valve Software customer review by GetHuman user ~axeile from November 15th, 2017
Background on ~axeile's case
GetHuman: ~axeile - can you tell our other Valve Software customers when your case took place?
~axeile: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~axeile a list of common Valve Software problems)
~axeile: "Overcharge/Strange charge" was why I was trying to call.
~axeile's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~axeile: they cant call me cause im nt in america, they wont pick up my call because its a support question and they only take that via there site, and there site just tells me they cant help me with the issue... (the issue is they banned my account for no reason with no evedence and refuse to talk about it)
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~axeile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~axeile: I'd give them a four out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~axeile: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~axeile: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~axeile taken from his Valve Software customer service problem that occurred on November 12th, 2017.