Verizon Business: All they do is transfer you around and around...
A Verizon Business customer review by GetHuman user ~Jake from November 11th, 2017
Background on ~Jake's case
GetHuman: ~Jake - can you tell our other Verizon Business customers when your case took place?
~Jake: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Jake a list of common Verizon Business problems)
~Jake: "Update account information" was why I was trying to call.
~Jake's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jake: All they do is transfer you around and around. No one ever helps! Been being transferred and transferred for over * hours now. Unacceptable!
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~Jake: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jake: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~Jake: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~Jake: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jake taken from his Verizon Business customer service problem that occurred on November 8th, 2017.