I cancelled my account with Verizon business la...
A Verizon Business customer review by GetHuman user ~DiazServices from November 15th, 2017
Background on ~DiazServices's case
GetHuman: ~DiazServices - can you tell our other Verizon Business customers when your case took place?
~DiazServices: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~DiazServices a list of common Verizon Business problems)
~DiazServices: "Lower my bill" was why I was trying to call.
~DiazServices's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DiazServices: I cancelled my account with Verizon business last month, then I paid my bill. Verizon sent me a notice with a totally different change of name, telling me that I have a credit of $**, when I called to ask them why did they change my company name, they couldn't help me. Now I can't cash out my $** and Verizon is going to keep my money. Verizon has the worse customer service by far, and his prices are super high.
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~DiazServices: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DiazServices: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~DiazServices: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~DiazServices: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DiazServices taken from his Verizon Business customer service problem that occurred on November 12th, 2017.