Verizon FiOS: By far the most horrible customer service that...

A Verizon FiOS customer review by GetHuman user GetHuman-336614 from November 20th, 2017

Background on GetHuman-336614's case

GetHuman: GetHuman-336614 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-336614: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman-336614: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-336614 a list of common Verizon FiOS problems
GetHuman-336614: "Update account information" was why I was trying to call.

GetHuman-336614's review of Verizon FiOS customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-336614: By far the most horrible customer service that I have experienced. It took over * hours and about * different associates and still no one knew what they were talking about. The reps were rude and claimed it was going to be a long time when I asked to speak to the manager. I am a very unsatisfied customer and will definitely call other companies to switch as soon as possible.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-336614: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-336614: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-336614: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-336614: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-336614 taken from his Verizon FiOS customer service problem that occurred on November 19th, 2017.

Verizon FiOS

2.23 of 5 stars | 444 reviews
Verizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
GetHuman-336614's Verizon FiOS Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon FiOS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon FiOS in any way.
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