I had contacted Verizon Fios home service for t...
A Verizon FiOS customer review by GetHuman user ~Barbara from November 20th, 2017
Background on ~Barbara's case
GetHuman: ~Barbara - can you tell our other Verizon FiOS customers when your case took place?
~Barbara: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara a list of common Verizon FiOS problems)
~Barbara: "Cancel service" was why I was trying to call.
~Barbara's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara: I had contacted Verizon Fios home service for tech -support. They stated that my window was from *-** (* hours), so I'm waiing, waiting. No tech, no phone call. I call to find oout where the tech is and I'm told that his truck broke down after ** minutes of wait time on the phine and then they had to locate another tech who said he'd be here in ** minutes and it's now * hours later. Their customer service is THE WORST. They lose the connection*call and never call back as promised. They have hidden charges and taxes and surcharges on top of taxes and surcharges. And they know that they have us consumers over a barrel because there aren't very many choices to have for phone, television and internet. They are just horrible.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Barbara: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Barbara: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Barbara: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara taken from his Verizon FiOS customer service problem that occurred on November 14th, 2017.