Verizon FiOS: The Customer service was excellent and very tho...
A Verizon FiOS customer review by GetHuman user GetHuman-409433 from November 28th, 2017
Background on GetHuman-409433's case
GetHuman: GetHuman-409433 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-409433: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman-409433: I used the 888-910-4366 number I found for on the GetHuman Verizon FiOS customer phone number page I was on: Verizon FiOS Customer Service Phone Number
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-409433 a list of common Verizon FiOS problems
GetHuman-409433: "Lower My Bill" was why I was trying to call.
GetHuman-409433's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409433: The Customer service was excellent and very thorough. I had already wasted twice the amount of time trying to get support thru the regular Verizon internet sites. This was a fabulous experience.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-409433: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409433: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-409433: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-409433: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409433 taken from his Verizon FiOS customer service problem that occurred on November 19th, 2017.
2.23 of 5 stars | 444 reviewsVerizon FiOS ReviewsVerizon FiOS's Phone NumberAll Verizon FiOS contact infoGeneral Verizon FiOS customer service info
GetHuman-409433's Verizon FiOS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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