Verizon FiOS: called regular verizon number. got a human who...
A Verizon FiOS customer review by GetHuman user ~peanut from November 17th, 2017
Background on ~peanut's case
GetHuman: ~peanut - can you tell our other Verizon FiOS customers when your case took place?
~peanut: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~peanut a list of common Verizon FiOS problems)
~peanut: "Service Outage" was why I was trying to call.
~peanut's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peanut: called regular verizon number. got a human who said she would connect me with tech support. Line went dead. called ** more times. Got in automated voice answering ****. Kept taking me thru loop of asking my phone number & account number over and over. found number. Had to repeat "operator" about ** times. got a customer support person who connected me with tec support. very helpful person. Found my phone account was suspended even though my payments were up to date. Tech support kept pinging customer service who said our account was not suspended. Tech support guy troubleshooted with help desk as to why this occurred. Is still trying to help me - * hrs*
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~peanut: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peanut: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~peanut: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~peanut: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peanut taken from his Verizon FiOS customer service problem that occurred on November 9th, 2017.