Verizon Web Support: Went through all the security checks then he to...
A Verizon Web Support customer review by GetHuman user ~ghtr from November 23rd, 2017
Background on ~ghtr's case
GetHuman: ~ghtr - can you tell our other Verizon Web Support customers when your case took place?
~ghtr: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Verizon Web Support, and if so, how?
GetHuman: And which of these common Verizon Web Support customer issues best describes the reason you wanted to talk to them?
(Shows ~ghtr a list of common Verizon Web Support problems)
~ghtr: "Lower my bill" was why I was trying to call.
~ghtr's review of Verizon Web Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Web Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ghtr: Went through all the security checks then he told me he couldn't help me and passed me on to the tech dept. They then hung up. Grrrrr
GetHuman: Let's quantify your experience contacting Verizon Web Support. On a scale of 1 to 5, how easy is it go get help on a Verizon Web Support problem?
~ghtr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ghtr: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Web Support's ability to quickly and effectively address your problem?
~ghtr: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Web Support customers?
~ghtr: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Web Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ghtr taken from his Verizon Web Support customer service problem that occurred on November 17th, 2017.