Verizon Web Support: called **x to get login issues fixed, have ** t...
A Verizon Web Support customer review by GetHuman user ~xrmb from November 2nd, 2017
Background on ~xrmb's case
GetHuman: ~xrmb - can you tell our other Verizon Web Support customers when your case took place?
~xrmb: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to Verizon Web Support, and if so, how?
GetHuman: And which of these common Verizon Web Support customer issues best describes the reason you wanted to talk to them?
(Shows ~xrmb a list of common Verizon Web Support problems)
~xrmb: "Setup service" was why I was trying to call.
~xrmb's review of Verizon Web Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Web Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xrmb: called **x to get login issues fixed, have ** trouble tickets, got promised a call back from tech support within *-* days *x, never heard back. got promised callbacks from supervisor (which are always in meetings or lunch break) twice w*o ever getting one.**To sum it up, that is by far the worst support hotline I ever had to deal with. My problem is still not fixed after * months.
GetHuman: Let's quantify your experience contacting Verizon Web Support. On a scale of 1 to 5, how easy is it go get help on a Verizon Web Support problem?
~xrmb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xrmb: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Web Support's ability to quickly and effectively address your problem?
~xrmb: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Web Support customers?
~xrmb: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Web Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xrmb taken from his Verizon Web Support customer service problem that occurred on November 1st, 2017.