Verizon Wireless: The Lady who answered for technical support was...
A Verizon Wireless customer review by GetHuman user ~HIGHLYUPSET from November 25th, 2017
Background on ~HIGHLYUPSET's case
GetHuman: ~HIGHLYUPSET - can you tell our other Verizon Wireless customers when your case took place?
~HIGHLYUPSET: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~HIGHLYUPSET a list of common Verizon Wireless problems)
~HIGHLYUPSET: "Lower my bill" was why I was trying to call.
~HIGHLYUPSET's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HIGHLYUPSET: The Lady who answered for technical support was great, very sweet. The problem is that I had to call * different numbers in order to get someone on the line. The first two would not even allow me to get past the menu before saying "sorry you're having so much trouble, good-bye." Like...what the **** is that? YOU JUST HANG UP ON ME BECAUSE I NEED HELP!?!? Another thing that really upsets me is that I have to call customer service when I have a Verizon Employee standing in front of me...why are they not able to help? Seriously, the customer service is horrible. They don't even answer questions they just repeat themselves over and over again until your too frustrated to deal with them.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~HIGHLYUPSET: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HIGHLYUPSET: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~HIGHLYUPSET: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~HIGHLYUPSET: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HIGHLYUPSET taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.