Verizon Wireless: after being on hold for ** minutes i was then t...
A Verizon Wireless customer review by GetHuman user ~sabrina white from November 24th, 2017
Background on ~sabrina white's case
GetHuman: ~sabrina white - can you tell our other Verizon Wireless customers when your case took place?
~sabrina white: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~sabrina white a list of common Verizon Wireless problems)
~sabrina white: "Setup service" was why I was trying to call.
~sabrina white's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sabrina white: after being on hold for ** minutes i was then transferred * times only to be told dew to a high volume of calls I will need to call back later! NOT COOL!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~sabrina white: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sabrina white: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~sabrina white: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~sabrina white: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sabrina white taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.