Verizon: GOING ON * WEEKS WITH AN I-Phone * that does NOT work
A Verizon customer review by GetHuman user GetHuman-armortha from December 3rd, 2017
Background on GetHuman-armortha's case
GetHuman: GetHuman-armortha - can you tell our other Verizon customers when your case took place?
GetHuman-armortha: Yup. It was late at night, on November 27th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-armortha a list of common Verizon problems)
GetHuman-armortha: "Lower my bill" was why I was trying to call.
GetHuman-armortha's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-armortha: GOING ON * WEEKS WITH AN I-Phone * that does NOT work
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-armortha: since switching from AT&T to Verizon on April *th **** I have gone now * weeks with virtually no cell phone & since May ** no phone @ all. On the **rd it was determined that the phone needed to be replaced & was promised a new phone in (*) days........well it is now been (*) days & still no replacement phone!! i am now thinking that Switching to Verizon is the worst thing I could have done!!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-armortha: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-armortha: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-armortha: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-armortha: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-armortha taken from his Verizon customer service problem that occurred on November 27th, 2017.