Viking Appliances: Submitted svc request via the online system not...
A Viking Appliances customer review by GetHuman user ~DaninMCI from November 23rd, 2017
Background on ~DaninMCI's case
GetHuman: ~DaninMCI - can you tell our other Viking Appliances customers when your case took place?
~DaninMCI: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Viking Appliances, and if so, how?
GetHuman: And which of these common Viking Appliances customer issues best describes the reason you wanted to talk to them?
(Shows ~DaninMCI a list of common Viking Appliances problems)
~DaninMCI: "Repairs" was why I was trying to call.
~DaninMCI's review of Viking Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Viking Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaninMCI: Submitted svc request via the online system not one ever called me back. Found regional svc person for SW USA is *****@***.com. *** *** ****
GetHuman: Let's quantify your experience contacting Viking Appliances. On a scale of 1 to 5, how easy is it go get help on a Viking Appliances problem?
~DaninMCI: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaninMCI: I'd give them a one out of five on communication.
GetHuman: And what about Viking Appliances's ability to quickly and effectively address your problem?
~DaninMCI: For that I would say four out of five.
GetHuman: And finally- any advice for other Viking Appliances customers?
~DaninMCI: Call them early in the day or late. Don't forget any personal or account information you might need for Viking Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaninMCI taken from his Viking Appliances customer service problem that occurred on November 13th, 2017.