Viking Appliances: The advice was very good, and something I had n...
A Viking Appliances customer review by GetHuman user GetHuman-230578 from November 14th, 2017
Background on GetHuman-230578's case
GetHuman: GetHuman-230578 - can you tell our other Viking Appliances customers when your case took place?
GetHuman-230578: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Viking Appliances, and if so, how?
GetHuman: And which of these common Viking Appliances customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230578 a list of common Viking Appliances problems)
GetHuman-230578: "Warranty claim" was why I was trying to call.
GetHuman-230578's review of Viking Appliances customer service
GetHuman: So how would you sum up your experience for GetHuman's Viking Appliances customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230578: The advice was very good, and something I had not yet tried (putting duct tape on the hood lightbulb that is flush with the surface to unscrew it), -- but it did not work -- I will call back.
GetHuman: Let's quantify your experience contacting Viking Appliances. On a scale of 1 to 5, how easy is it go get help on a Viking Appliances problem?
GetHuman-230578: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230578: I'd give them a one out of five on communication.
GetHuman: And what about Viking Appliances's ability to quickly and effectively address your problem?
GetHuman-230578: For that I would say five out of five.
GetHuman: And finally- any advice for other Viking Appliances customers?
GetHuman-230578: Call them early in the day or late. Don't forget any personal or account information you might need for Viking Appliances to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230578 taken from his Viking Appliances customer service problem that occurred on November 8th, 2017.