Virgin Mobile: Always have problems with first tier agents. Th...
A Virgin Mobile customer review by GetHuman user ~patient user from November 13th, 2017
Background on ~patient user's case
GetHuman: ~patient user - can you tell our other Virgin Mobile customers when your case took place?
~patient user: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~patient user a list of common Virgin Mobile problems)
~patient user: "Technical support" was why I was trying to call.
~patient user's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patient user: Always have problems with first tier agents. They do not speak very good English and they are only going by a script of what to ask, then depending on your response, what to do. They haven't a clue. The second tier agents can usually resolve the issue. I have been a customer for a few years and have had my share of issues but most were taken care of in a reasonable amount of time.I just humor the first agents and usually tell them that I need to elevate the problem.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~patient user: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patient user: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~patient user: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~patient user: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patient user taken from his Virgin Mobile customer service problem that occurred on November 11th, 2017.