Virgin Mobile: When topping up, they asked me if I wanted to c...

A Virgin Mobile customer review by GetHuman user ~Long time customer from November 20th, 2017

Background on ~Long time customer 's case

GetHuman: ~Long time customer - can you tell our other Virgin Mobile customers when your case took place?
~Long time customer : Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Long time customer : I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~Long time customer a list of common Virgin Mobile problems
~Long time customer : "Unlock Phone" was why I was trying to call.

~Long time customer 's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Long time customer : When topping up, they asked me if I wanted to continue or restart service.... "ARE YOU SERIOUS!!!!... So basically, if you call * days earlier to top up, YOU JUST LOST * DAYS SERVICE!!!!!.... THERE IS NO REASON TO HAVE YOUR TOP UP DATE CHANGED!!!!... OBVIOUSLY IM CALLING TO CONTINUE SERVICE... I once waited till the actual day to top up, ONLY TO BE TOLD THAT THEY SHUT YOUR TEXTING * DAYS EARLIER... SO BASICALLY, IF I CALL ON MY TOP UP DATE **ST,THEY DISRUPT YOUR TEXT SERVICE.... I MISSED A FUNERAL!!!!! TOP UP PAYMENT FOR ** DAYS, BUT YOU ONLY GET **!!!...TIME TO GO TO T-MOBILE OR VERIZON.. I KNEW IT WAS TO GOOD TO BE TRUE.. "I'VE BEEN A CUSTOMER FOR ** YRS AND SCARED TO REALIZE HOW MANY TEXTS I MISSED AND HOW I OVERPAID... AT THE END OF THE YEAR, YOULL REALIZE THAT YOU PAID FOR **MNTHS BUT ONLY GOTTEN **MNTHS SERVICE!!!!!
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Long time customer : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Long time customer : I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Long time customer : For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Long time customer : Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Long time customer taken from his Virgin Mobile customer service problem that occurred on November 15th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~Long time customer 's Virgin Mobile Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.
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