Visa: Don't waste your time calling this out of US nu...

A Visa customer review by GetHuman user ~beachbum from November 14th, 2017

Background on ~beachbum's case

GetHuman: ~beachbum - can you tell our other Visa customers when your case took place?
~beachbum: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Visa, and if so, how?
~beachbum: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~beachbum a list of common Visa problems)
~beachbum: "Lower my rate" was why I was trying to call.

~beachbum's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beachbum: Don't waste your time calling this out of US number ! Sound is very bad, party speaks in so,so English.Kept putting me on hold to get answers to my questions.*Came back with INCORRECT answer until I had to CORRECT HIM !*To start they want to switch you to your card issuer.*Stop them at once, and tell them what YOU want to do !Took over ** minutes, and I still had to call my bank.*A big joke with these morons !!!*Call any other number, it can't be any worsde.
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~beachbum: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beachbum: I'd give them a two out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~beachbum: For that I would say one out of five.
GetHuman: And finally- any advice for other Visa customers?
~beachbum: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beachbum taken from his Visa customer service problem that occurred on November 12th, 2017.

Visa

1.80 of 5 stars | 55 reviews

~beachbum's Visa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa in any way.

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