Vitacost.com: Your tech support department wanted to charge m...

A Vitacost.com customer review by GetHuman user GetHuman-375450 from November 27th, 2017

Background on GetHuman-375450's case

GetHuman: GetHuman-375450 - can you tell our other Vitacost.com customers when your case took place?
GetHuman-375450: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Vitacost.com, and if so, how?
GetHuman-375450: I used a phone number I found on the GetHuman Vitacost.com customer service contact info page: Contact Vitacost.com Customer Service
GetHuman: And which of these common Vitacost.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375450 a list of common Vitacost.com problems)
GetHuman-375450: "Track order" was why I was trying to call.

GetHuman-375450's review of Vitacost.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Vitacost.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375450: Your tech support department wanted to charge me $** to answer my question as to why certain items in my order could not be sent to Wyoming. They were all just nutritional supplements, and they gave me no answer as to which ones could not be sent. If I don't get an answer soon, I will cancel my entire $*** order, and will NOT order anything again.
GetHuman: Let's quantify your experience contacting Vitacost.com. On a scale of 1 to 5, how easy is it go get help on a Vitacost.com problem?
GetHuman-375450: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375450: I'd give them a five out of five on communication.
GetHuman: And what about Vitacost.com's ability to quickly and effectively address your problem?
GetHuman-375450: For that I would say five out of five.
GetHuman: And finally- any advice for other Vitacost.com customers?
GetHuman-375450: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vitacost.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375450 taken from his Vitacost.com customer service problem that occurred on November 22nd, 2017.

Vitacost.com

3.50 of 5 stars | 44 reviews

GetHuman-375450's Vitacost.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vitacost.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vitacost.com in any way.

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