Vitacost.com: live chat NEVER allowed me to type response to...
A Vitacost.com customer review by GetHuman user ~djohnson from November 22nd, 2017
Background on ~djohnson's case
GetHuman: ~djohnson - can you tell our other Vitacost.com customers when your case took place?
~djohnson: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Vitacost.com, and if so, how?
GetHuman: And which of these common Vitacost.com customer issues best describes the reason you wanted to talk to them?
(Shows ~djohnson a list of common Vitacost.com problems)
~djohnson: "Complaint" was why I was trying to call.
~djohnson's review of Vitacost.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~djohnson: live chat NEVER allowed me to type response to "how may I help you"... agent there, form completed but software didn't let me ask for help and i tried ten times
GetHuman: Let's quantify your experience contacting Vitacost.com. On a scale of 1 to 5, how easy is it go get help on a Vitacost.com problem?
~djohnson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~djohnson: I'd give them a three out of five on communication.
GetHuman: And what about Vitacost.com's ability to quickly and effectively address your problem?
~djohnson: For that I would say four out of five.
GetHuman: And finally- any advice for other Vitacost.com customers?
~djohnson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vitacost.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~djohnson taken from his Vitacost.com customer service problem that occurred on November 14th, 2017.