Vodafone (UK): Not only did the Human solve my Top-up problem...
A Vodafone (UK) customer review by GetHuman user ~CA from November 6th, 2017
Background on ~CA's case
GetHuman: ~CA - can you tell our other Vodafone (UK) customers when your case took place?
~CA: Yes I can. It was late at night, on October 30th.
GetHuman: Did you reach out to Vodafone (UK), and if so, how?
GetHuman: And which of these common Vodafone (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~CA a list of common Vodafone (UK) problems)
~CA: "Technical support" was why I was trying to call.
~CA's review of Vodafone (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodafone (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CA: Not only did the Human solve my Top-up problem, but he also gave me detailed, down to earth advice on how to avoid the same problem in the future AND two alternative ways of managing my mobile use to avoid paying too for my calls.
GetHuman: Let's quantify your experience contacting Vodafone (UK). On a scale of 1 to 5, how easy is it go get help on a Vodafone (UK) problem?
~CA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CA: I'd give them a one out of five on communication.
GetHuman: And what about Vodafone (UK)'s ability to quickly and effectively address your problem?
~CA: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodafone (UK) customers?
~CA: Call them early in the day or late. Don't forget any personal or account information you might need for Vodafone (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CA taken from his Vodafone (UK) customer service problem that occurred on October 30th, 2017.