Vueling Airlines: Arrived on July ** to Alicante. They lost both...
A Vueling Airlines customer review by GetHuman user ~Sanja from November 23rd, 2017
Background on ~Sanja's case
GetHuman: ~Sanja - can you tell our other Vueling Airlines customers when your case took place?
~Sanja: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sanja a list of common Vueling Airlines problems)
~Sanja: "Frequent flyer program" was why I was trying to contact.
~Sanja's review of Vueling Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sanja: Arrived on July ** to Alicante. They lost both our bags. Extremely rude to us every time we called. * days my bag is still missing. They harassed my husband at the airport on the **th while trying to see if bag arrived. Still nothing! They sent security to kick him out. He found his bag on the **th. NEVER EVER to fly with Vueling.*Unprofessional, rude and disrespectful! No customer service at all. **st century!
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
~Sanja: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sanja: I'd give them a three out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
~Sanja: For that I would say two out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
~Sanja: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sanja taken from his Vueling Airlines customer service problem that occurred on November 16th, 2017.