Vueling Airlines: i lost my luggage from rome to madrid, its tran...

A Vueling Airlines customer review by GetHuman user ~inanike from November 23rd, 2017

Background on ~inanike's case

GetHuman: ~inanike - can you tell our other Vueling Airlines customers when your case took place?
~inanike: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
~inanike: I used the +1 02035143971 number I found for on the GetHuman Vueling Airlines customer phone number page I was on: Vueling Airlines Customer Service Phone Number
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~inanike a list of common Vueling Airlines problems)
~inanike: "Update Itinerary" was why I was trying to contact.

~inanike's review of Vueling Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~inanike: i lost my luggage from rome to madrid, its transit in barcelona, they said gonna arrive in madrid, but nothing in madrid, and d system of vueling was down at that time, so that they cant find my luggage, they said going to send to my hotel in my madrid, im in vacation here n stay * days, but untill now, its been * days my luggage not come , n they dont know where is it, at that time i claim them to give money to buy d stuff as long as they dont found my luggage, but they refuse it, its so difficult for me,without my luggage, all stuff in that suitcase, i really hope that vueling have responsible with it
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
~inanike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~inanike: I'd give them a five out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
~inanike: For that I would say four out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
~inanike: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~inanike taken from his Vueling Airlines customer service problem that occurred on November 16th, 2017.

Vueling Airlines

2.00 of 5 stars | 30 reviews

~inanike's Vueling Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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