Vueling Airlines: At first I selected to speak to customer servic...

A Vueling Airlines customer review by GetHuman user GetHuman-106088 from November 16th, 2017

Background on GetHuman-106088's case

GetHuman: GetHuman-106088 - can you tell our other Vueling Airlines customers when your case took place?
GetHuman-106088: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
GetHuman-106088: I used the +1 02035143971 number I found for on the GetHuman Vueling Airlines customer phone number page I was on: Vueling Airlines Customer Service Phone Number
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106088 a list of common Vueling Airlines problems)
GetHuman-106088: "Frequent flyer program" was why I was trying to contact.

GetHuman-106088's review of Vueling Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106088: At first I selected to speak to customer services which was a recorded message, and then then it hung up on me, Then I phone back an spoke to someone in head office who told me she could not help me. She gave another number to phone, which we had already tried with no response. We tried the number again and after waiting ** minutes on with out an answer we gave up. Vueling's customer service is extremely poor.
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
GetHuman-106088: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106088: I'd give them a four out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
GetHuman-106088: For that I would say three out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
GetHuman-106088: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106088 taken from his Vueling Airlines customer service problem that occurred on November 8th, 2017.

Vueling Airlines

2.00 of 5 stars | 30 reviews

GetHuman-106088's Vueling Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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