Vueling Airlines: Hola, necesito cancelar un vuelo, producto de u...

A Vueling Airlines customer review by GetHuman user ~Maria de la Luz from November 17th, 2017

Background on ~Maria de la Luz's case

GetHuman: ~Maria de la Luz - can you tell our other Vueling Airlines customers when your case took place?
~Maria de la Luz: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
~Maria de la Luz: I used the +1 02035143971 number I found for on the GetHuman Vueling Airlines customer phone number page I was on: Vueling Airlines Customer Service Phone Number
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Maria de la Luz a list of common Vueling Airlines problems)
~Maria de la Luz: "Update Itinerary" was why I was trying to contact.

~Maria de la Luz's review of Vueling Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maria de la Luz: Hola, necesito cancelar un vuelo, producto de un error en la p****gina. Necesito email de contacto para poder cancelar el vuelo. No soy residente de espa****a. por favor contactar a *****@***.com.
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
~Maria de la Luz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maria de la Luz: I'd give them a one out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
~Maria de la Luz: For that I would say three out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
~Maria de la Luz: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maria de la Luz taken from his Vueling Airlines customer service problem that occurred on November 14th, 2017.

Vueling Airlines

2.00 of 5 stars | 30 reviews

~Maria de la Luz's Vueling Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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