Vueling Airlines: I tried to e-mail to say there was a fault on t...

A Vueling Airlines customer review by GetHuman user ~Penny Berlin from November 18th, 2017

Background on ~Penny Berlin's case

GetHuman: ~Penny Berlin - can you tell our other Vueling Airlines customers when your case took place?
~Penny Berlin: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
~Penny Berlin: I used the +1 02035143971 number I found for on the GetHuman Vueling Airlines customer phone number page I was on: Vueling Airlines Customer Service Phone Number
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Penny Berlin a list of common Vueling Airlines problems)
~Penny Berlin: "Cancel Flight" was why I was trying to contact.

~Penny Berlin's review of Vueling Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Penny Berlin: I tried to e-mail to say there was a fault on the booking, computer data showing that should not be there. The e-mail would not work. I then tried the telephone service, the number is no longer in use. I want to book a flight but the system is not allowing it. Penny Berlin **** *** *** ***
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
~Penny Berlin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Penny Berlin: I'd give them a one out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
~Penny Berlin: For that I would say one out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
~Penny Berlin: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Penny Berlin taken from his Vueling Airlines customer service problem that occurred on November 16th, 2017.

Vueling Airlines

2.00 of 5 stars | 30 reviews

~Penny Berlin's Vueling Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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