Vueling Airlines: Still waiting at Heathrow. We have been left in...

A Vueling Airlines customer review by GetHuman user ~Steffi from November 22nd, 2017

Background on ~Steffi's case

GetHuman: ~Steffi - can you tell our other Vueling Airlines customers when your case took place?
~Steffi: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Vueling Airlines, and if so, how?
~Steffi: I used the +1 02035143971 number I found for on the GetHuman Vueling Airlines customer phone number page I was on: Vueling Airlines Customer Service Phone Number
GetHuman: And which of these common Vueling Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Steffi a list of common Vueling Airlines problems)
~Steffi: "Change flight" was why I was trying to contact.

~Steffi's review of Vueling Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Vueling Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steffi: Still waiting at Heathrow. We have been left in terminal * all night. No hotel. No food or water as all the outlets are closed freezing cold as airconditioning on all night and no blankets. No staff in airport. No communication. Nothing on the internet. Nobody answering ohone. Feel desperate and forgotten. A terrible experience. Terrible service. The worst. Up there with Ryanair
GetHuman: Let's quantify your experience contacting Vueling Airlines. On a scale of 1 to 5, how easy is it go get help on a Vueling Airlines problem?
~Steffi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steffi: I'd give them a one out of five on communication.
GetHuman: And what about Vueling Airlines's ability to quickly and effectively address your problem?
~Steffi: For that I would say one out of five.
GetHuman: And finally- any advice for other Vueling Airlines customers?
~Steffi: Call them early in the day or late. Don't forget any personal or account information you might need for Vueling Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steffi taken from his Vueling Airlines customer service problem that occurred on November 17th, 2017.

Vueling Airlines

2.00 of 5 stars | 30 reviews

~Steffi's Vueling Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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