W-2 eXpress: Horrible customer service. Tried online no resp...
A W-2 eXpress customer review by GetHuman user ~Mike from November 20th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other W-2 eXpress customers when your case took place?
~Mike: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to W-2 eXpress, and if so, how?
GetHuman: And which of these common W-2 eXpress customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common W-2 eXpress problems)
~Mike: "None of those really matches why I wanted to call W-2 eXpress that day." was why I was trying to call.
~Mike's review of W-2 eXpress customer service
GetHuman: So how would you sum up your experience for GetHuman's W-2 eXpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: Horrible customer service. Tried online no response. Phone no one picks up. Not sure how these guys are in business..
GetHuman: Let's quantify your experience contacting W-2 eXpress. On a scale of 1 to 5, how easy is it go get help on a W-2 eXpress problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about W-2 eXpress's ability to quickly and effectively address your problem?
~Mike: For that I would say one out of five.
GetHuman: And finally- any advice for other W-2 eXpress customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for W-2 eXpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his W-2 eXpress customer service problem that occurred on November 11th, 2017.