W-2 eXpress: I waited on hold for an hour and a half and the...

A W-2 eXpress customer review by GetHuman user ~anonymous from November 14th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other W-2 eXpress customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to W-2 eXpress, and if so, how?
~anonymous: I used the 800-996-7566 number I found for on the GetHuman W-2 eXpress customer phone number page I was on: W-2 eXpress Customer Service Phone Number
GetHuman: And which of these common W-2 eXpress customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common W-2 eXpress problems)
~anonymous: "None of those really matches why I wanted to call W-2 eXpress that day." was why I was trying to call.

~anonymous's review of W-2 eXpress customer service

GetHuman: So how would you sum up your experience for GetHuman's W-2 eXpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I waited on hold for an hour and a half and then a recorded message came on said "I'm sorry client service representatives are not available at this time call bac during normal business hours". It was *:** PM CST and it says they don't close until *:**PM CST. was then disconnected.
GetHuman: Let's quantify your experience contacting W-2 eXpress. On a scale of 1 to 5, how easy is it go get help on a W-2 eXpress problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about W-2 eXpress's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other W-2 eXpress customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for W-2 eXpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his W-2 eXpress customer service problem that occurred on November 13th, 2017.

W-2 eXpress

1.80 of 5 stars | 32 reviews

~anonymous's W-2 eXpress Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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