W-2 eXpress: Waited ** mins before someone answered and onc...
A W-2 eXpress customer review by GetHuman user ~Gabriel from November 14th, 2017
Background on ~Gabriel's case
GetHuman: ~Gabriel - can you tell our other W-2 eXpress customers when your case took place?
~Gabriel: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to W-2 eXpress, and if so, how?
GetHuman: And which of these common W-2 eXpress customer issues best describes the reason you wanted to talk to them?
(Shows ~Gabriel a list of common W-2 eXpress problems)
~Gabriel: "None of those really matches why I wanted to call W-2 eXpress that day." was why I was trying to call.
~Gabriel's review of W-2 eXpress customer service
GetHuman: So how would you sum up your experience for GetHuman's W-2 eXpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gabriel: Waited ** mins before someone answered and once i got through to someone they were mean!!!! HORRIBLY MEAN! this people shouldn't be in business horrible customer service. this guy talked to me as if he was pissed at me. never listened to me. HORRIBLE!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting W-2 eXpress. On a scale of 1 to 5, how easy is it go get help on a W-2 eXpress problem?
~Gabriel: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gabriel: I'd give them a one out of five on communication.
GetHuman: And what about W-2 eXpress's ability to quickly and effectively address your problem?
~Gabriel: For that I would say two out of five.
GetHuman: And finally- any advice for other W-2 eXpress customers?
~Gabriel: Call them early in the day or late. Don't forget any personal or account information you might need for W-2 eXpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gabriel taken from his W-2 eXpress customer service problem that occurred on November 6th, 2017.