WOW!: I had WOW a couple years ago for only a couple...
A WOW! customer review by GetHuman user GetHuman-431930 from November 25th, 2017
Background on GetHuman-431930's case
GetHuman: GetHuman-431930 - can you tell our other WOW! customers when your case took place?
GetHuman-431930: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431930 a list of common WOW! problems)
GetHuman-431930: "Setup Service" was why I was trying to call.
GetHuman-431930's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431930: I had WOW a couple years ago for only a couple of months and got rid of it because of poor customer service. Was told recently they have improved. Huh. I just got their service installed last week and have already found out nothing has changed. Customer service was horrible even from supervisor. I am again looking to discontinue with them and move on.
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman-431930: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431930: I'd give them a four out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman-431930: For that I would say five out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman-431930: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431930 taken from his WOW! customer service problem that occurred on November 20th, 2017.