WOW!: Waited over ** minutes still have not talked to...

A WOW! customer review by GetHuman user ~Brian michigan from November 23rd, 2017

Background on ~Brian michigan's case

GetHuman: ~Brian michigan - can you tell our other WOW! customers when your case took place?
~Brian michigan: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to WOW!, and if so, how?
~Brian michigan: I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian michigan a list of common WOW! problems)
~Brian michigan: "Setup service" was why I was trying to call.

~Brian michigan's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian michigan: Waited over ** minutes still have not talked to anyone really is this how they came up with the name WOW ........
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~Brian michigan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian michigan: I'd give them a four out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~Brian michigan: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
~Brian michigan: Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian michigan taken from his WOW! customer service problem that occurred on November 22nd, 2017.

WOW!

1.84 of 5 stars | 140 reviews

~Brian michigan's WOW! Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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