WOW!: columbus ga office stated I had * digital DVR b...

A WOW! customer review by GetHuman user ~Texasgirl from November 23rd, 2017

Background on ~Texasgirl 's case

GetHuman: ~Texasgirl - can you tell our other WOW! customers when your case took place?
~Texasgirl : Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to WOW!, and if so, how?
~Texasgirl : I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~Texasgirl a list of common WOW! problems)
~Texasgirl : "Update account information" was why I was trying to call.

~Texasgirl 's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Texasgirl : columbus ga office stated I had * digital DVR boxes at once when I only had one. I called customer service regarding the issue to explain that I don't know why the account stated * DVR boxes were on the account if I only ever had one at a time. We never had an issues with the service so it has been very disappointing that the turn in process has been such a mess! Customer service referred me back to local so that wasn't very helpful nor did it resolve the issue!
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~Texasgirl : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Texasgirl : I'd give them a three out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~Texasgirl : For that I would say four out of five.
GetHuman: And finally- any advice for other WOW! customers?
~Texasgirl : Call them early in the day or late. Don't forget any personal or account information you might need for WOW! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Texasgirl taken from his WOW! customer service problem that occurred on November 21st, 2017.


1.84 of 5 stars | 140 reviews

~Texasgirl 's WOW! Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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