Wachovia: Communication was fine. But they can only do s...

A Wachovia customer review by GetHuman user ~anonymous from November 5th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Wachovia customers when your case took place?
~anonymous: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Wachovia, and if so, how?
~anonymous: I used the 800-922-4684 number I found for on the GetHuman Wachovia customer phone number page I was on: Wachovia Customer Service Phone Number
GetHuman: And which of these common Wachovia customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Wachovia problems)
~anonymous: "Complaint" was why I was trying to call.

~anonymous's review of Wachovia customer service

GetHuman: So how would you sum up your experience for GetHuman's Wachovia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Communication was fine. But they can only do so much. I agree with previous reviewer, WellsFargo is ruining the Wachovia name. Before I knew my Wachovia bank personnel...now they change every day or two. I hate the new Wachovia (wells fargo). And I am not opening a new account with them...I don't have money enough to justify the account I have (and then they add a fee for that too) so could you please stop asking.
GetHuman: Let's quantify your experience contacting Wachovia. On a scale of 1 to 5, how easy is it go get help on a Wachovia problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Wachovia's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Wachovia customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Wachovia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Wachovia customer service problem that occurred on October 31st, 2017.


2.00 of 5 stars | 4 reviews

~anonymous's Wachovia Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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