Wachovia online service help since Wells Fargo...

A Wachovia customer review by GetHuman user GetHuman-272819 from October 29th, 2017

Background on GetHuman-272819's case

GetHuman: GetHuman-272819 - can you tell our other Wachovia customers when your case took place?
GetHuman-272819: Yes. It was afternoon, on October 21st.
GetHuman: Did you reach out to Wachovia, and if so, how?
GetHuman-272819: I used the 800-922-4684 number I found for on the GetHuman Wachovia customer phone number page I was on: Wachovia Customer Service Phone Number
GetHuman: And which of these common Wachovia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-272819 a list of common Wachovia problems)
GetHuman-272819: "Setup an account" was why I was trying to call.

GetHuman-272819's review of Wachovia customer service

GetHuman: So how would you sum up your experience for GetHuman's Wachovia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-272819: Wachovia online service help since Wells Fargo acquisition has gone from tolerable to totally worthless
GetHuman: Let's quantify your experience contacting Wachovia. On a scale of 1 to 5, how easy is it go get help on a Wachovia problem?
GetHuman-272819: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-272819: I'd give them a one out of five on communication.
GetHuman: And what about Wachovia's ability to quickly and effectively address your problem?
GetHuman-272819: For that I would say four out of five.
GetHuman: And finally- any advice for other Wachovia customers?
GetHuman-272819: Call them early in the day or late. Don't forget any personal or account information you might need for Wachovia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-272819 taken from his Wachovia customer service problem that occurred on October 21st, 2017.


2.00 of 5 stars | 4 reviews

GetHuman-272819's Wachovia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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