Wachovia: Hit * and then hit * again. This advice from t...

A Wachovia customer review by GetHuman user ~mountaingal from November 22nd, 2017

Background on ~mountaingal's case

GetHuman: ~mountaingal - can you tell our other Wachovia customers when your case took place?
~mountaingal: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Wachovia, and if so, how?
~mountaingal: I used the 800-922-4684 number I found for on the GetHuman Wachovia customer phone number page I was on: Wachovia Customer Service Phone Number
GetHuman: And which of these common Wachovia customer issues best describes the reason you wanted to talk to them?
(Shows ~mountaingal a list of common Wachovia problems)
~mountaingal: "Complaint" was why I was trying to call.

~mountaingal's review of Wachovia customer service

GetHuman: So how would you sum up your experience for GetHuman's Wachovia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mountaingal: Hit * and then hit * again. This advice from the prior comments worked great. Unfortunately I was calling to verify if a check had cleared their customer's account and unless the account holder is present they will not give out this information, which does nothing to help you if someone gave you a check and you want to make sure it cleared their account.
GetHuman: Let's quantify your experience contacting Wachovia. On a scale of 1 to 5, how easy is it go get help on a Wachovia problem?
~mountaingal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mountaingal: I'd give them a one out of five on communication.
GetHuman: And what about Wachovia's ability to quickly and effectively address your problem?
~mountaingal: For that I would say one out of five.
GetHuman: And finally- any advice for other Wachovia customers?
~mountaingal: Call them early in the day or late. Don't forget any personal or account information you might need for Wachovia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mountaingal taken from his Wachovia customer service problem that occurred on November 13th, 2017.

Wachovia

2.00 of 5 stars | 4 reviews

~mountaingal's Wachovia Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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