Wachovia: Had to call about ** times before they sent me...

A Wachovia customer review by GetHuman user GetHuman-126778 from November 1st, 2017

Background on GetHuman-126778's case

GetHuman: GetHuman-126778 - can you tell our other Wachovia customers when your case took place?
GetHuman-126778: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Wachovia, and if so, how?
GetHuman-126778: I used the 800-922-4684 number I found for on the GetHuman Wachovia customer phone number page I was on: Wachovia Customer Service Phone Number
GetHuman: And which of these common Wachovia customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126778 a list of common Wachovia problems)
GetHuman-126778: "Complaint" was why I was trying to call.

GetHuman-126778's review of Wachovia customer service

GetHuman: So how would you sum up your experience for GetHuman's Wachovia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126778: Had to call about ** times before they sent me a new atm card, because the old one got lost in the mail. I hate wachovia....they waste my time and never helpful even the managers ended up sending me * wrong cards. how do you confuse that??? * different cards...keep in mind i only have *.
GetHuman: Let's quantify your experience contacting Wachovia. On a scale of 1 to 5, how easy is it go get help on a Wachovia problem?
GetHuman-126778: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126778: I'd give them a two out of five on communication.
GetHuman: And what about Wachovia's ability to quickly and effectively address your problem?
GetHuman-126778: For that I would say three out of five.
GetHuman: And finally- any advice for other Wachovia customers?
GetHuman-126778: Call them early in the day or late. Don't forget any personal or account information you might need for Wachovia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126778 taken from his Wachovia customer service problem that occurred on October 23rd, 2017.

Wachovia

2.00 of 5 stars | 4 reviews

GetHuman-126778's Wachovia Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wachovia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wachovia in any way.

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