WageWorks: On the phone for over an hour, repeating same s...
A WageWorks customer review by GetHuman user GetHuman-137387 from November 25th, 2017
Background on GetHuman-137387's case
GetHuman: GetHuman-137387 - can you tell our other WageWorks customers when your case took place?
GetHuman-137387: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137387 a list of common WageWorks problems)
GetHuman-137387: "Renew coverage" was why I was trying to call.
GetHuman-137387's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137387: On the phone for over an hour, repeating same scenario I inquired about over a month ago (missing payments). Rep was defensive (raising voice, laughing, implied, she could not resolve matter because "they" are in several states). No immediate resolution available. Still incurring charges while waiting for CHECKS to arrive at their proper destination after second month. Assured pending payments are okay (as was assured last month). Website is not helpful. Nor is trying to find someone in the chain of command.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
GetHuman-137387: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137387: I'd give them a three out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
GetHuman-137387: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
GetHuman-137387: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137387 taken from his WageWorks customer service problem that occurred on November 16th, 2017.