WalMart.com: Complaint about poor response from employees in...
A WalMart.com customer review by GetHuman user GetHuman-mamapol from November 30th, 2017
Background on GetHuman-mamapol's case
GetHuman: GetHuman-mamapol - can you tell our other WalMart.com customers when your case took place?
GetHuman-mamapol: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mamapol a list of common WalMart.com problems)
GetHuman-mamapol: "Account Access" was why I was trying to call.
GetHuman-mamapol's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mamapol: Complaint about poor response from employees in emergency situation
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-mamapol: On Saturday ******** afternoon at approximately *:** pm I dragged myself into the Walmart at Cranberry Mall, Seneca, PA.**I had been violently nauseous for ** hours and wanted Pepto Bismol. I assure you only a blind person could have missed seeing I was ill.**I approached an employee, a dark-haired early middle-aged woman, slender, explained what I just told you and she waved vaguely toward customer service and told me someone would help me there. I staggered into Custody Serv but there were about * in line and I knew I lacked the strength to get someone's attention and get the point across.**I went back out to the registers feeling steadily weaker, found a sweet-faced blonde girl who immediately went with me to the Health & Beauty Aids shelves, found the Pepto Bismol and led me back to her register. She rang it up and at my pathetic request, extracted two of the lozenges for me because I was too weak and disoriented.**I stumbled back out to my car, sat there for about ** minutes and decided I was sicker than I'd thought. I drove to UPMC NORTHWEST Hospital, not much more than a mile or two, where I learned I was having a severe and life-threatening heart attack.**Does your staff receive no training on identifying and assisting customers who REALLY need help?**I was shocked and disappointed, not to mention frightened and sick.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-mamapol: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mamapol: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-mamapol: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-mamapol: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mamapol taken from his WalMart.com customer service problem that occurred on November 20th, 2017.