WalMart: I got a very nice person that finally got it st...

A WalMart customer review by GetHuman user ~Bama 60 from November 22nd, 2017

Background on ~Bama 60's case

GetHuman: ~Bama 60 - can you tell our other WalMart customers when your case took place?
~Bama 60: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to WalMart, and if so, how?
~Bama 60: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Bama 60 a list of common WalMart problems)
~Bama 60: "Track order" was why I was trying to call.

~Bama 60's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bama 60: I got a very nice person that finally got it straightened out that they sent me the wrong replacement tea. this after sending several emails and then they stop responding to them.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Bama 60: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bama 60: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Bama 60: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Bama 60: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bama 60 taken from his WalMart customer service problem that occurred on November 20th, 2017.

WalMart

2.63 of 5 stars | 341 reviews

~Bama 60's WalMart Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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