WalMart: I sent a request for cancellation of an order o...
A WalMart customer review by GetHuman user ~TweetyBird from November 27th, 2017
Background on ~TweetyBird's case
GetHuman: ~TweetyBird - can you tell our other WalMart customers when your case took place?
~TweetyBird: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~TweetyBird a list of common WalMart problems)
~TweetyBird: "Track an Order" was why I was trying to call.
~TweetyBird's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TweetyBird: I sent a request for cancellation of an order on line. Received an automated e-mail response. The e-mail said I could reply to an e-mail address if I needed further assistance and I sent another e-mail. Response in * minutes (good) but the reply was ANOTHER automated e-mail response (horrible)* therefore, my response to quality and quantity of service and quantity of communication were both "HORRIBLE". And all of this started when I purchased an item for pickup at a store, the item was shows as available for pickup that day and then the store didnt have the item after all. I am not at all impressed with this. HORRIBLE customer service.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~TweetyBird: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TweetyBird: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~TweetyBird: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~TweetyBird: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TweetyBird taken from his WalMart customer service problem that occurred on November 21st, 2017.