Washington Gas: After four hours on hold I discovered that I sh...
A Washington Gas customer review by GetHuman user ~someguy from November 8th, 2017
Background on ~someguy's case
GetHuman: ~someguy - can you tell our other Washington Gas customers when your case took place?
~someguy: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~someguy a list of common Washington Gas problems)
~someguy: "Change appointment" was why I was trying to call.
~someguy's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~someguy: After four hours on hold I discovered that I shouldn't have spent four hours on hold, because that's how long you can spend waiting for them before their system just hangs up on you..
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~someguy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~someguy: I'd give them a four out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~someguy: For that I would say one out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~someguy: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~someguy taken from his Washington Gas customer service problem that occurred on November 7th, 2017.