Washington Gas: I asked the rep where he was located...the Phil...
A Washington Gas customer review by GetHuman user ~Hephaestus from November 15th, 2017
Background on ~Hephaestus's case
GetHuman: ~Hephaestus - can you tell our other Washington Gas customers when your case took place?
~Hephaestus: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Hephaestus a list of common Washington Gas problems)
~Hephaestus: "Setup service" was why I was trying to call.
~Hephaestus's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hephaestus: I asked the rep where he was located...the Philippines! I guess they're using the Dixie cup telephone...Very unhappy with the wait, and the call was completed in about * minutes. Thank God for speakerphone!
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~Hephaestus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hephaestus: I'd give them a four out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~Hephaestus: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~Hephaestus: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hephaestus taken from his Washington Gas customer service problem that occurred on November 6th, 2017.