I called Washington Gas to restart the gas serv...
A Washington Gas customer review by GetHuman user ~rick123 from November 12th, 2017
Background on ~rick123's case
GetHuman: ~rick123 - can you tell our other Washington Gas customers when your case took place?
~rick123: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Washington Gas, and if so, how?
GetHuman: And which of these common Washington Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~rick123 a list of common Washington Gas problems)
~rick123: "Change appointment" was why I was trying to call.
~rick123's review of Washington Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rick123: I called Washington Gas to restart the gas service before the tenant moved in. When the technician came to start the gas in my house, I asked him to light the water heater. he had trouble to light the water heater and he told me there was gas leak on the pipe connector to the water heater. He then left and wanted me to get a contractor to fix the leak. The contractor came and found no leak and light the water heater without problem. I filed a claim to the company asking for $** service charge I paid to the contractor. After waiting for more than two month, the company denied my claim.
GetHuman: Let's quantify your experience contacting Washington Gas. On a scale of 1 to 5, how easy is it go get help on a Washington Gas problem?
~rick123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rick123: I'd give them a one out of five on communication.
GetHuman: And what about Washington Gas's ability to quickly and effectively address your problem?
~rick123: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Gas customers?
~rick123: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rick123 taken from his Washington Gas customer service problem that occurred on November 9th, 2017.