Washington Health Benefit Exchange: I am a ** year agent for health insurance. Sinc...
A Washington Health Benefit Exchange customer review by GetHuman user ~Hoop from November 26th, 2017
Background on ~Hoop's case
GetHuman: ~Hoop - can you tell our other Washington Health Benefit Exchange customers when your case took place?
~Hoop: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Washington Health Benefit Exchange, and if so, how?
GetHuman: And which of these common Washington Health Benefit Exchange customer issues best describes the reason you wanted to talk to them?
(Shows ~Hoop a list of common Washington Health Benefit Exchange problems)
~Hoop: "Coverage question" was why I was trying to call.
~Hoop's review of Washington Health Benefit Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Health Benefit Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hoop: I am a ** year agent for health insurance. Since December of last year a client has been double billed for * months premium. She has been through * "tickets" to fix this and * different times she was without coverage for her insulin. $ "medically urgent tickets", no resolution, and each time Lifewise insurance had to make an exception to keep for cutrting off medication. They have just done it again after sending her a letter that it was resolved.
GetHuman: Let's quantify your experience contacting Washington Health Benefit Exchange. On a scale of 1 to 5, how easy is it go get help on a Washington Health Benefit Exchange problem?
~Hoop: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hoop: I'd give them a one out of five on communication.
GetHuman: And what about Washington Health Benefit Exchange's ability to quickly and effectively address your problem?
~Hoop: For that I would say one out of five.
GetHuman: And finally- any advice for other Washington Health Benefit Exchange customers?
~Hoop: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Health Benefit Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hoop taken from his Washington Health Benefit Exchange customer service problem that occurred on November 21st, 2017.