Washington Health Benefit Exchange: after several tries, I finally chose option * l...
A Washington Health Benefit Exchange customer review by GetHuman user GetHuman-46896 from November 24th, 2017
Background on GetHuman-46896's case
GetHuman: GetHuman-46896 - can you tell our other Washington Health Benefit Exchange customers when your case took place?
GetHuman-46896: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Washington Health Benefit Exchange, and if so, how?
GetHuman: And which of these common Washington Health Benefit Exchange customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46896 a list of common Washington Health Benefit Exchange problems)
GetHuman-46896: "Update account information" was why I was trying to call.
GetHuman-46896's review of Washington Health Benefit Exchange customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Health Benefit Exchange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46896: after several tries, I finally chose option * like I was looking for small biz ins... if you choose option *,*,*,*,* they just give you the phone number of the insurance company (no helpful if you need help changing plans!)
GetHuman: Let's quantify your experience contacting Washington Health Benefit Exchange. On a scale of 1 to 5, how easy is it go get help on a Washington Health Benefit Exchange problem?
GetHuman-46896: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46896: I'd give them a three out of five on communication.
GetHuman: And what about Washington Health Benefit Exchange's ability to quickly and effectively address your problem?
GetHuman-46896: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Health Benefit Exchange customers?
GetHuman-46896: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Health Benefit Exchange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46896 taken from his Washington Health Benefit Exchange customer service problem that occurred on November 17th, 2017.